Tri-Comp buys, holds, installs and services hardware — switches, servers, NVRs and cameras, card readers, IP handsets, laptops, plus the licences that go with them. Odoo tracks each unit by serial number from the supplier's invoice to the client's rack, records its warranty end date, and raises the next purchase order before the shelf runs empty.
"Which firewall did we install at that client, and is it still under warranty?" Answering that from memory, email and a folder of PDFs can burn half a day — and getting it wrong means eating a replacement that the manufacturer would have covered.
From the purchase order to the client's rack to the eventual replacement — every movement, every service visit and every fault is attached to the same serial number.
Illustrative record — TechNext configures Tri-Comp's real product categories and tracking rules.
Odoo models the places Tri-Comp's hardware actually sits, so a physical count matches the system instead of contradicting it.
Set a minimum for the parts that must never run out — power supplies, patch leads, the common drive sizes, a spare handset — and Odoo raises the RFQ itself when stock dips below it. Supplier prices and lead times are held on the product, so the cheapest viable source is proposed rather than remembered.
Min/max levels per item, per location. Odoo proposes the purchase order before an engineer discovers the shelf is empty at 8am.
Multiple suppliers per product with their prices, lead times and minimum quantities — so purchasing decisions are informed, not habitual.
Purchase order, goods received and supplier bill are reconciled automatically. Overcharges are caught before payment.
Freight and duty on imported hardware are allocated across the units received, so the margin on resale is real.
Cloud licences and support renewals are held as products with their own renewal dates — resold as recurring lines, not chased manually.
Scan units in at goods receipt and out at delivery. Faster than typing serials, and far less error-prone.
Every unit carries its purchase date, supplier and warranty end date. When a client's drive fails, Odoo answers instantly whether it's a supplier RMA or a chargeable replacement — and Tri-Comp stops absorbing costs the manufacturer would have covered, or quoting for free what it's entitled to charge for.