Prepared exclusively for Tri-Comp Solutions Pte Ltd · by TechNext
TechNext brings Tri-Comp's entire managed-services operation onto one Odoo platform — support tickets, engineer dispatch, maintenance contracts, outsourcing hours, hardware stock and GST compliance — built around the way Tri-Comp already serves its clients across Singapore.
Since 2002, Tri-Comp has grown on a simple promise — Our Manpower, Your Strength. This proposal doesn't ask Tri-Comp to change how it works. It gives that way of working a system that keeps up.
With a lean team of four engineers covering 24/7 support, every hour spent re-typing a job sheet, chasing a renewal or hunting for a serial number is an hour not spent billing. That is exactly the cost Odoo removes.
Most IT service firms end up running on the same scattered mix — spreadsheets for contracts, WhatsApp for dispatch, a separate inbox for support, an accounting package that knows nothing about either. TechNext replaces the lot with one Odoo system, so Tri-Comp's data, engineers and clients finally speak the same language.
Helpdesk
Field Service
Subscriptions
CRM
Sales
Accounting
Project
Timesheets
Inventory
Purchase
Planning
Discuss
AI Agents
Knowledge
Sign
Documents
Dashboards
Appointments
HR
Studio
Website
eCommerce
Email Marketing
ManufacturingTechNext configures Helpdesk, Field Service and Subscriptions around Tri-Comp's General IT Maintenance, IT Maintenance Contracts and 24/7 support commitments — so nothing depends on someone remembering.
A client emails enquiry@tri-comp.com or calls +65 6565 7265 and a ticket appears automatically — routed to the right engineer, stamped with the SLA promised in that client's maintenance contract. Odoo escalates on its own before a deadline is breached, so Tri-Comp's four engineers never have to keep a support queue in their heads.
When a ticket needs an engineer on the client's floor, it becomes a field-service task on a live dispatch board. The engineer gets the job, the client address and the checklist on their phone, records the parts used and the hours spent on-site, and captures the client's signature before leaving. The service report writes itself.
IT Maintenance Contracts are Tri-Comp's most predictable revenue — and the easiest to lose to a missed renewal date. Odoo Subscriptions holds every contract, its SLA tier, its billing cycle and its renewal date, invoices it on schedule without anyone touching it, and shows recurring revenue and churn on a live dashboard.
TechNext configures CRM, Sales and Accounting with Singapore GST and InvoiceNow e-invoicing — so quotes go out faster and IRAS compliance stops being a deadline to worry about.
Every enquiry — an office relocation, a CCTV upgrade, a VOIP rollout, an outsourcing tender — lands in one pipeline with a stage, a value and a next action. Contracts coming up for renewal appear as opportunities automatically, so upsell conversations happen before the client goes shopping.
Build a maintenance-contract or hardware quotation in two clicks from a reusable price list — engineer day rates, per-seat support tiers, CCTV and access-control kit, VOIP handsets, cloud licences. Send it for e-signature straight from Odoo; the client confirms online and the order converts itself into a contract and an invoice.
Every ticket, contract and site visit posts itself to the right journal at 9% GST. Bank statements sync and most transactions match automatically. TechNext configures Odoo's Singapore localisation and Peppol e-invoicing so Tri-Comp can transmit invoice data to IRAS over the InvoiceNow network — well ahead of its mandatory date.
TechNext adds the layer that tells Tri-Comp whether each outsourcing engagement and each rollout actually made money — and keeps hardware, licences and spares under control.
IT Outsourcing is sold in engineer time, so time has to be measured. Engineers log hours against a client project with a one-tap timer on their phone — from a ticket, a field visit or a rollout task. Odoo turns approved hours into invoices and shows profitability per client, per project and per engineer.
Track every switch, NVR, card reader, IP handset, laptop and software licence Tri-Comp buys or holds — with serial numbers, warranty end dates and which client site each unit sits on. Reorder rules raise supplier RFQs before the shelf empties, so a Monday-morning breakdown doesn't turn into a Wednesday delivery.
Tri-Comp already knows how to run IT for other companies. What it needs is a partner who will shape Odoo around that — scoping, building, launching and supporting it end to end.
TechNext is in Singapore, on the same GST and InvoiceNow timeline as Tri-Comp. We scope, configure and launch Odoo around your real service lines — not an off-the-shelf template.
We move Tri-Comp's client list, active maintenance contracts, hardware catalogue, supplier records and chart of accounts into Odoo — so day one feels familiar to your engineers, not foreign.
Engineers, service coordination and finance — we train every role until Odoo feels second nature, then keep optimising as Tri-Comp adds clients, service lines and headcount.