JR-Tech deploys 18 technicians across Malaysia for installation, commissioning, preventive maintenance and breakdown repairs. Odoo Field Service gives the service coordinator a live Gantt board to schedule every job, and each technician a mobile app with their brief, checklist, parts and invoice — so jobs close faster with zero paperwork.
The service coordinator gets three views to manage JR-Tech's field team — Kanban for quick status, Gantt for capacity planning, and Map for territory dispatch. Switch in one click.
Each technician opens Odoo on their phone — their jobs for the day are listed, the client address opens in Google Maps, the checklist guides the work, and spare parts used are recorded on-site. When the job is done, the invoice is generated and sent to the customer before the technician drives away.
JR-Tech's maintenance contracts commit to preventive service schedules for hotel kitchens and hospital canteens. Odoo Maintenance creates PM work orders automatically — so no contract obligation is ever missed and breakdown calls drop.
Set service frequencies by equipment type — quarterly for hood systems, monthly for blast chillers. Odoo generates the work order automatically on the due date.
Odoo tracks mean time between failures and mean time to repair — so JR-Tech knows which equipment lines generate the most breakdown calls and can advise customers proactively.
Technicians or customers log breakdown requests directly. Each request is assigned, prioritised and linked to the affected equipment record.
Full service history for every machine — all PM visits, breakdowns and parts replaced — visible in one record. Indispensable for warranty claims.
When a PM work order is created, Odoo can reserve the required spare parts from the warehouse — so the technician arrives with everything needed.
Management sees OEE, job completion rates and technician utilisation at a glance. No spreadsheet, no manual collation.
JR-Tech offers equipment rental to F&B operators and pop-up catering events. Odoo Rental tracks which unit is out, with which customer, for how long — and generates the invoice automatically when it's returned.
See which units are available, out on hire, or in for service — so the team can confirm rental enquiries instantly without calling the warehouse.
Generate a rental agreement with terms, deposit and billing frequency in one click. Customers sign electronically from the customer portal.
Configure overdue fees automatically. If the customer returns the unit late, Odoo calculates and charges the overage without manual intervention.