Sales
Inventory
Fixes
Something doesn't post, a report is wrong, a user is stuck — a named channel and an agreed response time.
step 4 of 4
Support: the same team, after go-live.
Go-live is where questions start. We stay on for fixes, month-end help, upgrades and the small changes a growing business keeps needing — with the people who configured your system in the first place.
what's covered
Four kinds of help.
Month-end help
Reconciliations, tax returns and closing entries, alongside your finance team for the first cycles.
Upgrades
Odoo releases a major version every year. We test, migrate customisations and upgrade on a schedule you choose.
Small changes
A new report, a field, an approval step, another warehouse — handled within the plan, not as new projects.
how it works
A monthly plan sized to your team.
Plans are based on the number of users and apps in use. Hours roll into fixes, changes and upgrade work; anything larger gets its own scope first.
- Single support channel with tracked tickets.
- Monthly summary of what was done and what's pending.
- Staging database for testing changes before they go live.
- Cancel or resize with a month's notice.
already on odoo?
We also support systems we didn't implement.
A short review of your current setup comes first, so we know what we're taking on.