Inventory
Multi Channels, Out-of-the-box.
New incoming emails create tickets automatically. Qualify your customers queries with a customizable website form.
- Get in touch with your customers where they are.
- Website Form
- Live Chat
odoo · servicesHelpdeskAI-native Helpdesk
Track, prioritize, and solve tickets faster with AI-powered workflows and responses. Connect WhatsApp, Live Chat, and email to keep your team synced and customers happy.
Odoo Ready Partner
watch
Helpdesk in action.
Official Odoo videos. Nothing loads until you press play.
what it does
Helpdesk, section by section.
The product as Odoo presents it. TechNext configures each part to your process.
01 · Helpdesk
Track, prioritize, and solve customer tickets.
Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Sell support contracts
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.
- Sell, renew, and upsell easily.
Provide smarter self-service
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.
- Built-in customer knowledge base.
Allow customers to close their tickets
Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention. Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.
- Grant autonomy. Improve productivity.
how technext implements it
Helpdesk, configured to how you work.
Standard Odoo first. We set it up on a staging database, migrate your data, train your team and stay on after go-live.
- Discovery: we map how the process runs today and match it to the app
- Configuration on a staging database, checked against real records
- Training for the people who will use it, on your own data
- Support after go-live: fixes, changes and upgrades
works with
All Odoo apps Apps that share the same database.
ProjectTasks, stages and milestones.
TimesheetsTime tracking billed to projects.
Field ServiceOn-site jobs with worksheets.
PlanningShift and resource scheduling.
AccountingJournals, bank sync, tax reports and closing.
SalesQuotations, orders and upsells.
Product descriptions, screenshots and videos are © Odoo S.A., reproduced for reference from odoo.com. TechNext is an Odoo Ready Partner; we implement and support Odoo.
next step
Want Helpdesk running in your company?
Tell us how the process works today. We'll say what to switch on first and what it takes.